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- IT Help Desk Survival Guide, Third Edition
- TechRepublic's IT Help Desk Survival Guide, Third Edition provides tools and recommendations to help you better manage help desk services, improve end-user support, troubleshoot frustrating hardware issues, identify quick fixes to vexing Windows problems, and help users make the most of Microsoft Office 2003.
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- Quick Reference: Linux Commands
- Reduce stress and speed up resolutions with the easiest command references right at your fingertips. You'll receive a PDF file covering Linux, packed with the most common commands you'll need and use daily.
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