Sample service level agreement for application support

Topics:: Service Level Management,; Services,; SLA

Tags:: It Operations,; It service Management,; Service Level Management,; SLA,; TechRepublic Inc.

Source:: TechRepublic

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Overview: Consulting firms that provide support to their clients use service-level agreements to make sure both sides get what they need. This SLA template, updated in November 2003, can be used to hammer out what consultants will provide for their clients.

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