Best of 2001: Download this sample service level agreement

by Paul Baldwin | Dec 24, 2001 8:00:00 AM

Tags: Paul Baldwin

Takeaway: While they don't possess the same kind of "teeth" that contracts do, service level agreements can help ensure that consultants and their clients know their responsibilities and how to resolve issues if something goes wrong.

Although it may not command as much influence as a formal contract, a service level agreement (SLA) is still one of the most effective tools that consultants can use to ensure that they are providing what they’ve promised to their clients. SLAs also serve as a guide for clients so they'll know who to contact if a server goes down, for example, or a complaint isn’t resolved within a set period of time.

This year’s fourth most popular item on IT Consultant Republic—“Download this sample service level agreement”—points TechRepublic members to an SLA template that was sent to us by a TechRepublic member. So far, more than 7,000 TechRepublic members have downloaded the SLA.

Best of 2001
All this week, we’re featuring the articles that TechRepublic members visited most in IT Consultant Republic during 2001. Check back all this week as we review the articles, columns, and downloads that you liked best.

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What do you want to see in 2002?
What are the issues, trends, and technologies that will be most crucial for consultants in 2002? Send us your ideas in an e-mail or post them in a discussion below.

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Although it may not command as much influence as a formal contract, a service level agreement (SLA) is still one of the most effective tools that consultants can use to ensure that they are providing what they’ve promised to their clients. SLAs also serve as a guide for clients so they'll know who to contact if a server goes down, for example, or a complaint isn’t resolved within a set period of time.

This year’s fourth most popular item on IT Consultant Republic—“Download this sample service level agreement”—points TechRepublic members to an SLA template that was sent to us by a TechRepublic member. So far, more than 7,000 TechRepublic members have downloaded the SLA.

Best of 2001
All this week, we’re featuring the articles that TechRepublic members visited most in IT Consultant Republic during 2001. Check back all this week as we review the articles, columns, and downloads that you liked best.

---

What do you want to see in 2002?
What are the issues, trends, and technologies that will be most crucial for consultants in 2002? Send us your ideas in an e-mail or post them in a discussion below.

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