CIO Issues

Four quick-start steps toward improving asset management

When ITAM/SAM programs are successfully implemented, they have proven to be a good tool for running IT operations more efficiently.

Eight strategies for delivering business intelligence on the web

These strategies will help companies ensure they are distributing the kind of high-quality, actionable BI necessary to make real-time business decisions.

IT Service Catalog-- Rebuilding trust between IT and the business

Business unit executives and end users alike don't trust that IT is working on the right things to move the business forward. As a vehicle for communicating and marketing IT services to both business decision-makers and end users, the IT Service Catalog can help address this trust deficit on two fronts.

Top 5 reasons why ITIL implementations don't happen by the book

Many organizations have moved past awareness of ITIL, and a significant number are looking to implement. That's when they find a number of roadblocks. Here are those roadblocks and how to get around them.

Different benefits for different categories of employees

You generally do not have to provide the exact same benefits to all employees, but you do have to offer the benefits on a nondiscriminatory basis.

Enabling business governance and governance transparency

Focusing on financial performance alone is not enough to ensure sustainable results in IT. There is a need for a framework for the corporation to meet its obligation to recognized goals in an organized way with regard to a wide range of stakeholders. The CPR Governance Framework might be the answer.

Communities of Practice: Continuing the learning

Communities of Practice (CoP) are groups of people who are brought together by a desire to learn more about a common class of problems, opportunities, and their possible solutions. Find out how you can benefit from one of these groups.

Priorities in new hire orientation

A program to assimilate a new employee into the job is a primary ingredient for reducing future employee performance problems and turnover. However, management attention is often diverted to all the necessary new hire paperwork needed to ensure compliance with today's maze of employment laws. Manager can't neglect the fundamentals of the orientation process.

Computer game teaches management skills

In 2004 SimuLearn won the title of "best online training product of the year" from T+D Magazine. Learn how this product can teach employees how to become managers.

Designing for high availability: measurement

Don't get too dependent on technical measurements for rating your performance - ultimately, what matters most is that users are happy with the service that the IT organization provides.

Managing excessive absenteeism

Find out how to decide when an employee's absences become excessive and trigger disciplinary action.

The top ten IT management mistakes and how to avoid them

Are you making common IT management mistakes? An executive coach shares his insight from years of working with IT management.

ITIL for the CIO: Answers to frequently asked questions

This article answers frequently asked questions about ITIL, as an aid to CIOs considering implementing ITIL in their organizations.

Eight tips for (almost) painless terminations

Involuntary terminations are an unpleasant part of any manager's job, but these eight tips can help smooth the process and reduce the stress for everyone involved.

Update time zones for 2007 on your Windows Server 2003 and Windows XP machines

If you're in one of the majority of states affected by the Daylight Saving Time change dates as outlined in the Energy Policy Act of 2005, you'll want to update your clients and servers to recognize the new rules. Scott Lowe discusses the changes and where you can go to get an update.

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